Lucian Cars

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Return Policy

Items shipped from LucianCars.com, including Lucian Cars Warehouse, can be returned within 30 days of delivery, with some exceptions:

  • For information about products that can’t be returned, see Items that Can’t be Returned.
  • To determine if a product sold by Lucian Cars.com has a longer return timeline, locate the product type below. If the product type isn’t listed or doesn’t state another returns time frame, our standard 15-day return policy applies.
  • While most sellers offer a returns policy equivalent to Lucian Cars’, some seller returns policies may vary. If the seller’s listing is eligible for Lucian Cars Prime, it will be subject to the same return policies as items fulfilled by Lucian Cars.com that are outlined on this page. For more information about returning to third-party sellers, see Returns to Third-Party Sellers.
  •  Vehicle Returns: Lucian Cars accepts returns of purchased vehicles within a specified timeframe, typically 7 days from the date of purchase. The vehicle must be returned in the same condition as when it was purchased, with no additional mileage or damage incurred. A restocking fee may apply.
  • Car Part Returns: Lucian Cars provides a return policy for car parts. If you receive a part that is defective or not as described, you may request a return within 30 days of receipt. The part must be unused, in its original packaging, and accompanied by the original receipt or proof of purchase.
  • Damaged Vehicle Returns: In the unfortunate event that you receive a damaged vehicle upon delivery, Lucian Cars offers a damage vehicle return policy. You must notify us within 48 hours of delivery and provide detailed documentation of the damage. We will work with you to arrange for the return of the vehicle and provide a suitable resolution.
  • For more information on refund timing and amounts (including partial refunds and restocking fees), see Refunds.
  • If you have returned an item to Lucian Cars by mistake or included something not intended for Lucian Cars in a return.

Please note that all returns are subject to review and approval by Lucian Cars. It is important to familiarize yourself with our specific return policies outlined in the purchase agreement or contact our customer service team for further assistance.

Non-returnable items

Lucian Cars Store
  • Items purchased through Lucian Cars are final sale and not returnable.
Devices
  • Vehicular digital items, cameras, and car stereos more than 30 days after delivery.
Digital
  • Downloadable software products
  • Open software
Hazardous Material
  • Items classified as hazardous materials or that use flammable liquids or gases.
Note: 

Contact the manufacturer directly for service, Warranty, return, and refund information.

Others

Any product missing the serial number or UPC

  • Items with special shipping restrictions
  • Installed or Used Parts
  • Customized products
  • Consumable car items ( Examples include engine oil, filters, brake pads, spark plugs, or any other items that are expected to be replaced periodically as part of regular vehicle maintenance.)
  • Clearance or Sale Items
Damaged Items

Nonreturnable items that arrived damaged or defective are eligible for a refund or replacement. If the refund or replacement option isn’t available in Your Orders, contact us.

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